Careertail
About UsCoursesCareer PathsBlogOpportunities
Log In
Courses>IT Certifications>Introduction to Service Management with ITIL 4
IT & SoftwareIntroduction to Service Management with ITIL 4
Price:Paid
Length:2 hours
Content type:video
level:beginner
Updated:04 March 2024
Published:21 August 2022
Similar courses
Opportunities
Courses>IT Certifications>Introduction to Service Management with ITIL 4
Introduction to Service Management with ITIL 4
4.5 (78.6k)
2 hours
78588 students
What you will learn
1Describing the ITIL framework
2Understanding real-world examples
3Applying ITIL 4 to your organization
4Discuss ITIL 4 concepts with confidence
Target audiences
1Students who require a basic understanding of the ITIL framework
2Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
3IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
4Anyone who has an interest in the ITIL framework
Requirements
1No prerequisites (we will teach you everything you need to know)
2A desire to learn
FAQ
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
Description

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.


Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.


The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Similar courses
Opportunities
Make the most out of your online education
Careertail
Copyright © 2021 Careertail.
All rights reserved
Quick Links
Get StartedLog InAbout UsCourses
Company
BlogContactsPrivacy PolicyCookie PolicyTerms and Conditions
Stay up to date
Trustpilot
Careertail
Courses>IT Certifications>Introduction to Service Management with ITIL 4
IT & SoftwareIntroduction to Service Management with ITIL 4
Price:Paid
Length:2 hours
Content type:video
level:beginner
Updated:04 March 2024
Published:21 August 2022
Similar courses
Opportunities
Courses>IT Certifications>Introduction to Service Management with ITIL 4
Introduction to Service Management with ITIL 4
4.5 (78.6k)
2 hours
78588 students
What you will learn
1Describing the ITIL framework
2Understanding real-world examples
3Applying ITIL 4 to your organization
4Discuss ITIL 4 concepts with confidence
Target audiences
1Students who require a basic understanding of the ITIL framework
2Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
3IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
4Anyone who has an interest in the ITIL framework
Requirements
1No prerequisites (we will teach you everything you need to know)
2A desire to learn
FAQ
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
Description

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.


Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.


The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Similar courses
Opportunities
Make the most out of your online education
Careertail
Copyright © 2021 Careertail.
All rights reserved
Quick Links
Get StartedLog InAbout UsCourses
Company
BlogContactsPrivacy PolicyCookie PolicyTerms and Conditions
Stay up to date
Trustpilot