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Courses>Other IT & Software>Freshdesk Fundamentals for New Agents
IT & SoftwareFreshdesk Fundamentals for New Agents
Price:Free
Length:42 mins
Content type:video
level:beginner
Updated:26 February 2024
Published:21 August 2022
Similar courses
Opportunities
Courses>Other IT & Software>Freshdesk Fundamentals for New Agents
Freshdesk Fundamentals for New Agents
4.5 (3.9k)
42 mins
3863 students
What you will learn
1Freshdesk
2Ticketing
3Customer support
Target audiences
1Customer support agents
2Support managers
Requirements
1Basic understanding of customer support and ticketing
FAQ
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
Description

As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.

Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -

  • Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.

  • Understanding the ticket list page - Learn how to work with tickets in bulk.

  • Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.

  • Working with customer information - Learn how to create, edit and merge customers.

  • Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.

Similar courses
Opportunities
Make the most out of your online education
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All rights reserved
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Careertail
Courses>Other IT & Software>Freshdesk Fundamentals for New Agents
IT & SoftwareFreshdesk Fundamentals for New Agents
Price:Free
Length:42 mins
Content type:video
level:beginner
Updated:26 February 2024
Published:21 August 2022
Similar courses
Opportunities
Courses>Other IT & Software>Freshdesk Fundamentals for New Agents
Freshdesk Fundamentals for New Agents
4.5 (3.9k)
42 mins
3863 students
What you will learn
1Freshdesk
2Ticketing
3Customer support
Target audiences
1Customer support agents
2Support managers
Requirements
1Basic understanding of customer support and ticketing
FAQ
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
Description

As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.

Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -

  • Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.

  • Understanding the ticket list page - Learn how to work with tickets in bulk.

  • Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.

  • Working with customer information - Learn how to create, edit and merge customers.

  • Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.

Similar courses
Opportunities
Make the most out of your online education
Careertail
Copyright © 2021 Careertail.
All rights reserved
Quick Links
Get StartedLog InAbout UsCourses
Company
BlogContactsPrivacy PolicyCookie PolicyTerms and Conditions
Stay up to date
Trustpilot